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Why Book With Us

Why Book With Us


Why book with an ATAS accredited Travel Agent?

Castle Hill Travel is an ATAS accredited travel agency. This means we have met strict standards and criteria in order to become nationally accredited.  Our accreditation means we are the best in the industry, credible, well trained and professional. This means you can book your travel knowing you’re in the safe hands of a trusted and reputable travel agent.

Our Agents are trained destination and product experts and know how to sort through the myriad of travel information available. Their industry knowledge and network means they have access to the best product suppliers and first-to-market offers to ensure you get access to the best quality travel experiences.

Our agent has a world of travel information at their fingertips, saving you countless hours of online searching and frustration.

Castle Hill Travel is a “one-stop shop.” We can handle every aspect of your travel—from booking airline tickets, ground transfers, tours and activities, travel insurance and so much more. We are often cheaper especially for complicated itineraries, clarify the fine print on penalties and restrictions.

Our Agents have access to exclusive deals and will find the best products for the best value—that fit your unique travel needs. It’s proven that a travel agent will provide a service that is better, faster, and more affordable than you can do yourself.

Travel agents offer a personal touch that is invaluable. From an extra pair of eyes to ensure the accuracy of your booking details, to advice with visa application, assistance with travel documentation, valuable travel hints and tips, can store travel preferences including passport numbers and frequent flyer number to save you retrieving them each and every time you travel.

As travel agents, we work for our clients, not for a travel supplier. Let us do the work for you—we’ll filter your options and provide only the recommendations that make the most sense for you.

A perfectly planned trip made just for you is priceless! As professional travel agents, we are trained to make your entire experience- from start to end - hassle-free. As your trusted adviser, not only do we tailor the itinerary to suit your needs we can guide you to the right restaurant, museum, or off-the-beaten-track excursion – that’s perfect for you.

If you experience a problem while travelling, Castle Hill Travel acts on your behalf as your personal travel advocate. If your flight is delayed or cancelled, if you need to reschedule, if a supplier ceases to trade, or a natural disaster or personal accident occurs, Castle Hill Travel can provide support and assistance in a timely manner.

With Castle Hill Travel you will never travel alone!



Pay for your travel using your Membership Rewards points*

American Express® Card Members enrolled in the Membership Rewards program can use points to pay for any type of travel with Castle Hill Travel

Redeeming points for travel is quick and easy.

Here are just some of the benefits of using your points to pay for travel:

  • Book any airline or any supplier product 2, including hotels, cars, flights, tours, holiday packages, foreign currency, insurance, even airport taxes!  You can book any seat, in any class and even use your points to upgrade to business or first class^
  • Earn frequent flyer points on eligible travel booked provided you are enrolled in the applicable program
  • You can use your points to purchase a Gift Card – ideal as a gift for family and friends, or to reward your staff
  • There are no travel restrictions2 – as long as there is availability you can book and use your points to pay
  • Child and infant discounts still apply
  • Use as many points as you choose and pay the remaining balance on your Card
  • Use your points to pay for travel for anyone – family, friends and employees

This is a really clever way to maximise your travel spend, so come in and let us show you how to really make your rewards points work for you.

Terms & Conditions

*Available to eligible Card Members whose Card is issued by American Express and enrolled in the Membership Rewards program. Subject to the Terms & Conditions of the Membership Rewards program available at If redeeming with Points + Pay, the ‘pay’ component of your reward will be automatically billed to your Primary Card Account and will appear on the first billing statement following redemption 1. Each participating helloworld travel agency is independently owned. Travel Agent service charges may apply. 2 Subject to hotel and airline availability.